A family was forced to sleep in a Travelodge laundry room, leaving their children devastated and emotionally affected by the experience.\n

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A family from Derbyshire has shared a distressing experience after being forced to sleep in a laundry room at a Travelodge hotel.\n
The situation has left their children feeling traumatized.\n
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The family consisted of\u00a0parents Danielle and Jamie Barclay and their two children, Jensen and Marlie.\n
They faced a series of unfortunate events during their stay at the\u00a0Travelodge Ashbourne.\n
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Family waits in hallway, exhausted and stressed after keycard failure.\u00a0\n
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The Barclay family arrived late from a wedding.\n
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The family waited in the corridor for assistance.\n
Meanwhile, Jensen tried to rest on the floor, clearly exhausted.\n\n\n
Family and children have to sleep in Travelodge hotel\u2019s laundry room over broken keycard\n
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Morning brought relief as they regained access.\n\n\n
Response from Travelodge\n\n\n\n
The Barclay family arrived late from a wedding.\n
The Barclay family was in Ashbourne for a wedding on December 28.\n
After the event, they returned to the hotel late at night, expecting to rest in their booked room.\n
However, when they tried to use their keycard, it would not work.\n
This situation quickly became stressful for the family, especially for the children.\n
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Jensen, age 12, and Marlie, age 8, were tired and upset after a long day.\n
The family waited in the corridor for assistance.\n
After discovering that the keycard was malfunctioning, the family waited in the hotel corridor for about an hour.\n
They hoped that hotel staff would help them solve the issue.\n
Danielle mentioned that their daughter was crying, worried that they would not be able to retrieve their belongings from the room.\n
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See also\u00a0\u00a0US family arrested after scamming $20M from 14,000 lottery tickets for over 10 years\n\n
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Meanwhile, Jensen tried to rest on the floor, clearly exhausted.\n
When a hotel staff member finally came to assist them, they found that there were no other available rooms in the hotel.\n
The staff offered the family a chance to stay at another Travelodge located 20 miles away.\n
However, at 2 AM, this option was not feasible for the tired family.\n
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They declined the offer, hoping for a solution closer to their current location.\n
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\u201cThe key card wouldn\u2019t work, my husband had tried it.\n
We went straight to reception and the lady was lovely and was like \u2018oh yeah, I\u2019ll come have a look at it\u2019.\n
She couldn\u2019t get it to work but kept trying and trying and trying.\n
\u201cShe rang the manager and the manager was apparently in Belgium and couldn\u2019t really do much to help and there was nobody else to help her.\n
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Hotel staff suggests laundry room for family after no rooms available.y\n
\u201cWe\u2019d been sat on the corridor floor for like an hour.\n
My daughter was crying and upset because she was worrying and panicking that we weren\u2019t going to get our things out the room.\n
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\u201cMy son was exhausted, he was laid on the corridor floor trying to get some sleep.\u201d\n
Family and children have to sleep in Travelodge hotel\u2019s laundry room over broken keycard\n
With no other choice, the hotel staff suggested that the family could sleep in the laundry room.\n
Danielle was shocked at this suggestion but felt they had no other options.\n
Staff provided a broken mattress and some bedding for the children.\n
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Broken mattress and bedding provided as family settles into laundry room.\n
Danielle described the mattress as uncomfortable and inadequate, stating, \u201cWe were just in shock. We were like, \u2018seriously, the laundry room?’\u201d\n
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See also\u00a0\u00a0Bride slams Gen Zers after 70% of her wedding guests not giving her a gift\n\n
\u201cShe put the broken mattress on the floor, put a quilt over it, and two pillows for the kids.\n
For us, there was obviously nothing else.\n
We had a quilt on the floor with a pillow. A broken mattress on the laundry room floor. Just ridiculous.\u201d\n
The family settled into the laundry room, but the conditions were far from ideal.\n
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Danielle expressed her frustration at having to sleep on the floor with a quilt.\n
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She reflected on how upsetting it was for her children to be in such a situation.\n
Marlie felt upset and scared about the ordeal.\n
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Danielle and children forced to sleep on laundry room floor.\n
Morning brought relief as they regained access.\n
Fortunately, by 4:15 AM, hotel maintenance managed to fix the keycard issue, and the family was able to return to their origianl room.\n
However, the damage was done, and their night had already been ruined.\n
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Danielle noted that they could not even lock their room door upon returning, which added to their distress.\n
Response from Travelodge\n
In response to the family\u2019s complaints, a spokesperson for Travelodge expressed regret over the situation.\n
A Travelodge spokesperson said: \u201cWe apologize to Ms. Barclay and her family for their recent experience at Ashbourne Travelodge. On this occasion, we fell short of our usual high standards of customer care.\n
\u201cUnfortunately, the hotel experienced an isolated technical issue. As soon as this was brought to the hotel team\u2019s attention, they promptly offered alternative accommodation at the closest Travelodge hotel.\n
\u201cThe customer has been offered a full refund and we will be offering them a complimentary stay as a gesture of goodwill.\u201d\n
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Family relieved when keycard issue resolved and room access restored\n\n","protected":false},"excerpt":{"rendered":"
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